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Introduction to Negotiation: How to Use Information, Time & Power to Get What You Want

Negotiation is all around us. We negotiate with our spouses about household responsibilities, with our bosses about salaries and vacation time, and with our kids about bedtimes and video game limits. But few of us have really spent time thinking about how to negotiate more effectively to get the outcomes we want.

In this beginner’s guide to negotiation, I’ll break down the fundamentals so you can start honing your skills. We’ll look at how to leverage information, manage time pressure, and understand different types of power. With a few simple techniques, you can negotiate smarter and maximize your chances of success in any situation.

The 3 Key Variables in Any Negotiation

All negotiations, whether discussing who takes out the trash or closing a multimillion-dollar deal, share three crucial ingredients:

1. Information

Information is power in negotiation. The more you know about the other party’s real needs, priorities, limitations, and alternatives, the better position you’re in.

Unfortunately, the other side usually won’t volunteer all this openly. Your job is to gather intelligence beforehand through research and subtle questioning. Piece together their motivations so you can craft win-win proposals.

2. Time

Both sides have time pressure, even if one pretends otherwise. Use patience and avoid rushing concessions, but respect genuine deadlines.

Last-minute breakthroughs are common as the clock ticks down. Wait for the real deadline, not artificial ones designed to stress you.

3. Power

Power refers to leverage and control over the situation. It depends on perception – if you feel powerful, you’ll project it. Power balances shift constantly, so keep assessing it.

Now let’s explore how to leverage each of these three ingredients. Master them, and you can negotiate anything.

How to Use Information for Negotiation Success

Information is the oxygen of effective negotiation. The more intelligence you gather, the more likely you are to achieve your goals.

Start Early in the “Process Stage”

Don’t wait until sitting across the table to collect data. Initiate information exchange early in the “process stage” – weeks or months before formal talks.

People share more openly about needs and constraints before feeling the pressure of negotiation. Once under the spotlight, they become cagier.

Ask “Dumb” Questions

Adopt a humble, confused persona when seeking intel. The more you act unsure and ask “dumb” questions, the more others will explain in an effort to help you.

Save your displays of expertise for when it matters. Right now, you need data. Dial-up curiosity and dial-down the ego.

Give Information to Get It

Share details about your situation to build trust and prompt reciprocity. Don’t surrender key secrets, but provide selective tidbits to get the ball rolling.

Think of it as mutual risk-taking – you go first, then they match your openness. But control what you reveal to avoid undermining your position later.

Talk to Everyone, Not Just Decision Makers

Cast a wide net for insights. Learn about the other side from those around them – their assistants, vendors, past negotiators, and even family members.

Third parties often share surprising intel decision-makers themselves won’t divulge. Piece together the puzzle.

Observe Nonverbal Cues and Patterns

Focus on body language and cues in clusters, not single gestures in isolation. Watch for feedback on how you’re doing.

If the signs suggest you’re losing them, of course correct. Cues indicate the direction of the negotiation.

Keep Asking Questions During Talks

Stay alert even during formal negotiations. Use queries to clarify ambiguous or evasive responses. Don’t assume you know everything.

Masterful negotiators talk less than amateurs. Listen more than speak. Ask follow-ups. Information powers progress.

When you enter talks armed with data, it’s like seeing the cards in their hand. Knowledge enables you to craft proposals that satisfy their real interests, not just stated positions. Information brings power.

Managing Time Pressure for Maximum Leverage

Time can aid either side in the negotiation. Pay close attention to its use.

Deadlines Are Flexible

Most deadlines are arbitrary, and created by the parties involved. Treat them as movable unless proven otherwise. Don’t be bullied by false urgency.

Analyze threats around blown deadlines to expose bluffs. Real penalties are often smaller than declared. Call the bluff.

Let Them Reveal Their Deadline First

Don’t expose your real deadline if avoidable. Make them show their time limits first through concession patterns.

You gain leverage by having a later deadline than assumed. Patience pays off. Avoid rushing at fake deadlines.

Beware of Time Pressure Tricks

Deadline deception is common. One side may pretend time doesn’t matter to them to stress you out and extract concessions.

Remain disciplined and avoid panicked reactions. Wait them out. Their real deadline will eventually pressure them too.

Expect Last Minute Breakthroughs

Concessions typically happen at or just beyond deadlines. Don’t give up too early – a power shift may yield 11th-hour wins.

Renegotiate deadlines if needed, but don’t cave prematurely. More time presents creative solutions.

Incremental Change Needs Time

Big changes require small steps over time. Don’t expect an immediate 180. Introduce innovations gradually in bite sizes.

Let people slowly acclimate to new ideas. Rushedtransformations breed resistance. Give change time.

Patience is a powerful skill in negotiation. Avoid rash moves due to artificial time pressure. The side better at waiting often wins.

Understanding the Sources of Negotiation Power

In talks, power is the capacity to influence behavior and outcomes. Where does it come from? Many wells.

Competition Creates Leverage

Generate competition for what you offer. The more potential buyers vie for your product or service, the more value you gain.

Get decision-makers bidding against each other, if ethically permissible. The desire for exclusivity or fear of losing out to rivals motivates action.

Legitimacy Can Be Challenged

Documents or rules often intimidate people into conceding power. Don’t accept this as immutable. Question so-called legitimacy.

If a policy or price was created via prior negotiation, it can be renegotiated. Courage and scrutiny defang false power claims.

Take Smart Risks

Threats used carefully, not carelessly, generate power. Make calibrated ultimatums with clear, mild penalties for noncompliance.

Ensure you have backup options before risking relationships. Don’t issue empty threats. Savvy risk-taking creates leverage.

Build Safety Through Shared Goals

Get people invested in your project early. Making them part of planning and decisions breeds commitment and motivation.

Shared goals feel safe. People support what they help build. Collaboration taps intrinsic motivation.

Expertise Commands Respect

Knowledge is power. Establish credentials upfront so people don’t challenge your core expertise. Then listen more than talk.

Dazzle with brilliance on your subject when required. Otherwise, ask intelligent questions. Humility gains knowledge.

Meet Their Needs

Satisfy people’s needs, interests, and desires, not just stated positions. Fulfill core motivations and they’ll follow.

Help them solve problems. Address frustrations. Tap into dreams. Give them what they want and they’ll give you what you want.

Power depends on perception – if you feel strong, others see strength. Project quiet confidence. Exude options. Then people follow.

Wrapping Up

Negotiation is a learnable skill that allows you to advocate effectively for your interests. Mastering information, time, and power gives you an immense edge.

Approach talks not as isolated events, but as processes unfolding over time. Gather intelligence early, when people are more open. Move slowly on big changes to bring others along. Seize leverage, but keep perspective.

Stay nimble in shifting power dynamics. Take smart risks, but avoid threats. Use competition, satisfy needs, and demonstrate expertise. Above all, believe in your power and keep a detached view of each “episode in the electrical display of God the Father.” Success will follow.

Now that you understand these core concepts, it’s time to practice. Start using these techniques in low-stakes situations to develop your skills, so you’re ready when something big is on the line. With experience, you’ll gain the confidence to negotiate anything life throws your way. The keys are in your hands – go unlock the opportunities around you.

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